X-Man Delivery/Moving Services LLC

Thank you kindly. Below are our Terms and Conditions. Please read them carefully before your scheduled move.

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Please ensure that all dressers and chests of drawers are completely free of any clothing or personal items. All "smalls" must be packed in either a box, bin, or bag. Smalls are defined as any item that can fit into a closed 15”x15” box. Examples include books, shoes, clothing, small appliances such as toasters, coffee makers, blenders, and small home décor. Smalls that are not packed may not be transported.

 

Televisions must be properly boxed or securely packaged. TVs that are not packaged correctly may not be transported. If you do not have a TV box, you may purchase one from Lowe’s, Home Depot, or U-Haul. These typically cost between $15 and $30.

 

If you need to cancel or reschedule your move, please provide at least one week’s notice prior to your scheduled date and time. This ensures we can accommodate your change and offer your time slot to another client.

 

X-Man Delivery is not responsible for any items that are damaged due to poor packing. We recommend that all boxed items be packed securely using bubble wrap, wrapping paper, or other protective materials. Likewise, all furniture and dressers must be cleared of any clothing, household items, or miscellaneous contents before moving.

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Please note that we do not transport live plants, flammable items such as propane tanks, soiled mattresses, or any items that have been contaminated with pests or bugs. All appliances must be emptied prior to transport to ensure safe handling.

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In the event of damages, items will be covered under our standard $0.60 per pound valuation coverage if repairs are not feasible. For example, if a dresser is damaged and weighs 100 pounds, the maximum coverage would be $60. Surface scratches on furniture will be repaired by our specialist, and missing parts like caster wheels on office chairs will be replaced with like-new equivalents. Broken lamp shades will be replaced with new ones.

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For damage to walls, floors, or driveways, we will send our contractor to make repairs. A maximum of $200 will be covered for minor wall damage (defined as scratches or holes up to four inches in diameter). For minor scratches or scuffs on driveways or flooring, coverage is capped at $300.

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For local, hourly moves, deposits are refundable only if cancellations are made at least one week prior to the earliest scheduled move time. For long-distance moves (typically over 50 miles), we require a minimum of two weeks’ notice. Failure to do so may result in forfeiture of the deposit or, in rare cases, a moving credit for half the deposit amount.

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If your move involves storage, please remember that you are responsible for providing your own moving blankets. Our blankets must remain with us and cannot be left in storage. In some cases, we may offer moving blankets for rent at an additional fee.

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In the case of inclement weather, we ask that clients prepare accordingly. You are encouraged to lay down any additional floor protection that may be required by the property owner. While our movers typically use a floor runner to protect the entryway, we recommend using plastic film protector for carpets and Ram Board for hardwood floors throughout the home. This should be done before our arrival.

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We also provide door protectors, door jamb protectors, shrink wrap, and moving blankets to safeguard your furniture. Our team uses non-marking dollies and hand trucks to protect your flooring and doorways during the move.

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If you have any questions or concerns, please don’t hesitate to contact us at 336-473-2808.

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Thank you kindly.
Respectfully,
Xavier Justiniano

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