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Packing Guidelines

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• All dressers and chests of drawers must be completely emptied of clothing and personal items.

• "Smalls" (items that can fit in a 15”x15” box) must be packed in a box, bin, or bag.

  • Examples of "Smalls":

    • Books

    • Shoes

    • Clothing

    • Small appliances (e.g., toasters, coffee makers, blenders)

    • Small home décor items

• Unpacked "Smalls" may not be transported.

• Televisions must be boxed or properly packaged.

  • If you do not have a TV box, one can be purchased at Lowe’s, Home Depot, or U-Haul (approx. $15–$30).

• All appliances must be emptied prior to transport.

• All furniture must be free of household items and clothing.

 

Items We Do Not Transport
 

• Live plants

• Flammable items (e.g., propane tanks)

• Soiled mattresses

• Items contaminated with bugs

 

Packaging Responsibility
 

• X-Man Delivery is not responsible for damage to items packed in poorly packaged boxes.

• We strongly recommend using bubble wrap, packing paper, or other appropriate materials to protect boxed items.

 

Damage Coverage
 

• We provide basic coverage at $0.60 per pound if repair is not feasible.

  • Example: A damaged dresser weighing 100 lbs = maximum coverage of $60

 

• Furniture Repairs:

  • Scratches will be repaired by our furniture specialists

  • Missing caster wheels on office chairs will be replaced with like-new parts

  • Broken lamp shades will be replaced with new ones

 

• Property Damage Coverage:

  • Wall repairs (scratches, small holes up to 4" in diameter): max coverage of $200

  • Driveway or floor damage (scratches): max coverage of $300

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Cancellations & Deposits

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• Local Moves (hourly):

  • Deposits are refundable only if cancellation is made at least 1 week in advance of your scheduled move.

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• Long-Distance Moves (50+ miles):

  • Require at least 2 weeks’ notice for cancellation.

  • Failure to do so may result in forfeiture of deposit, or in rare cases, a moving credit for half of the deposit amount.

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Storage Moves
 

• Clients are responsible for providing moving blankets if storing items.

• Our moving blankets must stay with us and cannot be left in storage.

• In some cases, blankets may be rented for a fee.

 

Inclement Weather & Floor Protection
 

• Clients should prepare accordingly for weather conditions.

• Please lay down any additional floor protection (e.g., plastic film for carpet, ram board for hardwood) before our arrival.

• Our team provides:

  • Floor runners for entryways

  • Door protectors

  • Door jamb protectors

  • Shrink wrap and moving blankets

  • Non-marking dollies and hand trucks
     

 

If you have any questions or concerns, please feel free to contact us at 336-473-2808.

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Respectfully,
Xavier Justiniano

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Printable Version of Terms and Conditions

Terms and Conditions